Terms & Conditions
Terms and Conditions For Website use & Log Products. Chimney sweep terms towards bottom of page.
These terms and conditions govern your use of our website. Please read these terms in full before you use this website. If you do not accept these terms and conditions, please do not use this website. Your continued use of this website confirms your acceptance of these terms.
Website access
1.1 It is not necessary to register with us in order to use most parts of this website. However, particular areas of this website will only be accessible only if you have registered.
Use of website
1.2 This website may be used for your own private purposes and in accordance with these terms and conditions.
1.3 You may print and download material from this website provided that you do not modify or reproduce any content without our prior written consent.
Website uptime
1.4 All reasonable measures are taken by us to ensure that this website is operational all day, every day. However, occasionally technical issues may result in some downtime and accordingly we will not be liable if this website is unavailable at any time.
1.5 Where possible we always try to give advance warning of maintenance issues that may result in website down time but we shall not be obliged to provide such notice.
Visitor provided material
1.6 Any material that a visitor to this website sends or posts to this website shall be considered non-proprietary and non confidential. We shall be entitled to copy, disclose, distribute or use for such other purpose as we deem appropriate all material provided to us, with the exception of personal information, the use of which is covered under our Privacy Policy.
1.7 When using this website you shall not post or send to or from this website any material:
(a) for which you have not obtained all necessary consents;
(b) that is discriminatory, obscene, pornographic, defamatory, liable to incite racial hatred, in breach of confidentiality or privacy, which may cause annoyance or inconvenience to others, which encourages or constitutes conduct that would be deemed a criminal offence, give rise to a civil liability, or otherwise is contrary to the law in the United Kingdom;
(c) which is harmful in nature including, and without limitation, computer viruses, Trojan horses, corrupted data, or other potentially harmful software or data.
1.8 We will fully co-operate with any law enforcement authorities or court order requiring us to disclose the identity or other details of any person posting material to this website in breach of Paragraph 1.7.
Links to and from other websites
1.9 Throughout this website you may find links to third party websites. The provision of a link to such a website does not mean that we endorse that website. If you visit any website via a link on this website you do so at your own risk.
1.10 Any party wishing to link to this website is entitled to do so provided that the conditions below are observed:
(a) you do not seek to imply that we are endorsing the services or products of another party unless this has been agreed with us in writing;
(b) you do not misrepresent your relationship with this website; and
(c) the website from which you link to this website does not contain offensive or otherwise controversial content or, content that infringes any intellectual property rights or other rights of a third party.
1.11 By linking to this website in breach of clause 1.10 you shall indemnify us for any loss or damage suffered to this website as a result of such linking.
Disclaimer
1.12 Whilst we do take all reasonable steps to make sure that the information on this website is up to date and accurate at all times we do not guarantee that all material is accurate and, or up to date.
1.13 All material contained on this website is provided without any or warranty of any kind. You use the material on this website at your own discretion.
Exclusion of liability
1.14 We do not accept liability for any loss or damage that you suffer as a result of using this website.
1.15 Nothing in these terms and conditions shall exclude or limit liability for death or personal injury caused by negligence which cannot be excluded or under the law of the United Kingdom.
Law and jurisdiction
These terms and conditions are governed by English law. Any dispute arising in connection with these terms and conditions shall be subject to the exclusive jurisdiction of the Courts of England and Wales.
Returns, Refunds & Cancellations
If you are not satisfied with your purchase in any way, we’re here to help and solve any issues you have immediately.
Cancellations:
You can cancel any order for any reason providing it hasn’t yet been dispatched, once it has been dispatched we are unable to cancel & you will need to return it at your own expense – please be aware that our courier normally collects orders at around 4pm Monday to Friday, therefore under normal circumstances we can only reasonably cancel an order before it is dispatched and if you do want to cancel we ask you to call us to speak to us immediately on 01785 526080. This way we can action a full refund and ensure your order doesn’t go out for delivery.
Returns for any reason (even if you just changed your mind after delivery!)
You have 5 days to return any order from the date you received it for any reason. To qualify for a refund, the order must be in the original packaging in the same condition you received it. You will be liable for the costs in returning the order if there’s nothing wrong with it, however we may be able to arrange the collection through our pallet courier to help reduce your costs depending on the item concerned deducting the cost of the return from your refund.
If a delivery is refused or has to be re-delivered there will be a re-delivery charge to be paid. If there is a failed delivery outside of our control or a breach of our delivery instructions and the order has to be returned to us there will be £60 deducted from your refund plus any delivery surcharges paid. Should you amend the delivery address after dispatch there will be a delivery charge to pay for re-direction to new address.When you checkout you can not proceed to payment without agreeing to these terms.
Please read our Delivery Page to ensure you understand & agree to our delivery terms before you make your purchase.
Returns or refunds for damaged items.
If there is something wrong with your order you must contact us immediately upon receipt, we are happy to refund you in full and collect your items at no cost to yourself if you can demonstrate what is wrong with your order. If there is a problem or issue please call us immediately and make sure if it is damage or loss you make a note on the delivery consignment when you sign for it, equally we are to talk through the options to resolve the issue with you
We stand by our products on the website and are always happy to work with you when things go wrong and we will endeavour to resolve any issues promptly and efficiently.
To Contact us call 01785 526080 or email us at orders@deliverwood.uk
Additional Terms
You are responsible for ensuring you can burn logs in the area you live as we can not be held responsible if you burn logs in a smokeless area as we do not know what stove you are using on delivery.
VAT on the website for Logs, Fuel & Fire Lighters is charged at 5% assuming you are a domestic fuel user. Should you not be buying for personal use it is your responsibility to contact us prior to purchase to ensure the correct rate of VAT is applied. Items not for domestic heating are charged at 20%
TERMS & CONDITIONS OF CHIMNEY SWEEP
We undertake to do the best job possible for all of our customers for a fixed price. That is our commitment to you. Of course, like many businesses, there is some ‘small print’ - so here it is.
PRICING
1. We operate a ‘fixed’ pricing scheme for a straightforward sweep or job.
2. Usual cost of sweep £85. If you have failed to tell us in advance of any problems, or that it is, for example a fireplace that is larger than average, we reserve the right to ‘re-quote’ on arrival. You may decline to use the service at that point.
3. In the event that we encounter a problem (this might, for example, be a blockage or a problem flue) the sweep will advise you in advance of completing any work if there is likely to be any extra charge to be made.
4. If you decide you do not want the sweep to continue with the job, we reserve the right to make a charge to cover our costs including a contribution towards work already undertaken.
CANCELLATION
5. We understand that our customers have busy lives. If you have to change or cancel an appointment please give us as much notice as possible. At the least 24 hours. We have allocated time in our day specifically for you and late notice cancellation may mean that we are unable to offer the appointment to someone else.
6. We reserve the right to charge a cancellation fee of up to 100% of the quoted price in the event that no-one is at home when we attend the property and/or we cannot gain access.
7. We also reserve the right to charge in the event of a late cancellation (less than 24 hours notice), subject to the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.
PAYMENT
8. Standard £85 payment is due at the time of booking, if we encounter any problems we reserve the right to re-quote.
9. Various payment options are available.
• Most of our sweeps accept DEBIT or CREDIT cards.
• BACS (bank transfer) details will be provided at the time of service if payment is not received. A reference will also be provided. If this is not quoted, we may have to contact you to trace payments.
METHOD OF SWEEPING
12. It is not possible to sweep a chimney using solely a vacuum cleaner. Brushes (or a rotary power sweeping equipment) must be used.
13.Some of our sweeps may undertake ‘power sweeping’ (the use of a drill type device to ‘flail’ the chimney flue) but this will only be used when we feel that the condition of the chimney will support this method.
NESTS OR BLOCKAGES
14.We are unable to remove ‘live’ bird’s nests (usually found between April and June when Jackdaws are nesting) as it is illegal to do so (please see RSPB guidelines). If we find a nest in the chimney when we are sweeping we will usually arrange to come back to remove it when it is legal to do so. Please don’t ask us, or any other person, to break the law and remove the nest when it is illegal. We may make a charge for our time if we cannot sweep. This will be credited to your account when we return to remove the nest for you.
POTENTIAL PROBLEMS
15.While great care is taken to prevent damage to your property, the sweep cannot be held responsible for badly maintained or deteriorating pots, cowls, chimney stacks, fireplaces or any other part of your chimney. Material information should be disclosed, such as age and type of bird guard or cover, and any known problems.
16.No responsibility can be accepted for chimney problems that occurred during sweeping that were not obvious before the sweep was undertaken or have not been advised to us if known by the customer.
17.We’ll do our best to advise you and take precautions to prevent damage, but in some instances may recommend remedial work prior to sweeping or ask you to sign a disclaimer to allow us to continue. Please don’t be offended – we’d rather you knew in advance.
18.We aim to sweep all types of appliances that burn solid fuel, wood, oil or gas, in residential or commercial premises. We do encounter some problems with woodburning stoves (and sometimes other installations) that have been fitted without provision for sweeping. Worse, some are not ‘legal’ installations and are just plain dangerous. We will do our best to sweep but sometimes we will be unable to undertake the job, leaving you with the best advice we can offer to rectify the problem.
19.Stainless steel flue liners are not indestructible. We carry a range of brushes and will use the one most suitable for the job but tar is the enemy of the steel flue and very aggressive cleaning may not be appropriate. We will do our best!
20. For the sweeping of Aga and Rayburn flues make sure the appliance is switched off allowing plenty of time (at least 24 hours) to cool down. If we are unable to sweep, as the appliance is too hot, we reserve the right to charge a call out fee.
CERTIFICATES OF SWEEPING
21.Your insurance company may require a certificate of sweeping the chimney. We will happily provide a certificate for every chimney we attend; details are retained on file should you need them.
22.The certificate is not a warranty or guarantee that your chimney is safe to use since a full visual inspection (CCTV or other) has not been made and soundness or integrity testing has not been carried out. These are separate tasks that can be performed if any problems or concerns are highlighted by our customer or by the sweep. The certificate is confirmation however that we have passed a brush or appropriate device through the flue and removed as much soot and/or debris as we are able.
FITTING CAGES, CAPS & COWLS
23.It is frequently necessary to cross the roof in order to reach the chimney stack. If it can be avoided, we will not use the roof ladder. When we do have to use it we will take every care in placing the ladder to avoid broken tiles and/or guttering. We rely on our customer to advise us if there are any problems already identified with the roof.
WEATHER
24.If we are working outdoors (such as fitting a cage, cap or cowl) the work will be dependent upon the weather being suitable for working from a ladder. We’re sorry if we have to postpone but we will carry out the work as soon as we possibly can.
We reserve the right to change our Terms & Conditions at any time and it is your responsibility to ensure you read our Terms & Conditions before purchase.
We try to ensure all images on the website are accurate and wherever possible we use our own imagery as much as possible, but occasionally we use our suppliers stock images so products may differ slightly in colour and appearance.
Our Terms & Conditions may change and it is your responsibility to ensure you read them before every purchase